Said "working determinedly to bring its operations back on track”
News Alliance
NATIONAL, December 06, 2025: Indigo issued an important statement Saturday evening in the wake of unprecedented flight disruptions in aviation history of India. The statement sent to the indigenousherald.com reads:
"IndiGo is working determinedly to bring its operations back on track across the network. Our teams are focused on stabilising schedules, reducing delays, and supporting customers through this period. Today the number of cancellations has dropped below 850 flights, much lower compared to yesterday. We are continuing to work towards reducing this number progressively over the next few days.
We are addressing all customer refunds on priority. We are also working closely with all airports and partners to ensure timely updates are provided to customers at terminals on our website and via direct notifications.
We strongly urge our customers to check the latest flight status at https://www.goindigo.in/check-flight-status.html before proceeding to the airport as we are diligently working to add more resilience to our processes. For refund assistance visit https://www.goindigo.in/refund.html or contact our customer support.
We would also take this moment to thank all IndiGo employees and ground staff for their tireless support and commitment to our customers. IndiGo sincerely apologizes for the inconvenience caused to our customers and remains focused on restoring normalcy in our operations at the earliest.
Addressing the recent disruptions in our network, we had cancelled a significant number of flights and operated little above 700 flights yesterday connecting 113 destinations. The main objective was to reboot the network, systems, and rosters so that we could start afresh today with higher number of flights, improved stability, and there are some early signs of improvement. Today, we are on our way to operate over 1500 flights by end of day. With regards to destinations, over 95% of network connectivity has already been re-established as we are able to operate to 135 out of the existing 138 destinations in operations.
While we understand that we have a long way to go, we are committed to build back the trust of our customers. We would like to thank all our partners and government agencies for their constant support and guidance. Most of all we would like to extend our heartfelt gratitude to our customers and staff for their patience and cooperation through these tough times. We apologise once again."
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